IT & Cybersecurity Operations Assistant

About UBQ.io
UBQ.io is a global technology service provider dedicated to building a more sustainable, independent, and equitable future. We partner with global companies across industries, including AI, blockchain, software, biotech, and education, to transform bold ideas into real, meaningful solutions.

Our expertise spans technology consulting, AI and Machine Learning development, Blockchain integration, and global team collaboration. With a worldwide network of specialists, we help organizations stay ahead in a rapidly evolving digital landscape.

At UBQ.io, we don’t just advise, we collaborate. Our commitment to innovation, sustainability, and social responsibility guides everything we do as we help clients build technologies that empower people, communities, and industries to thrive.

About the role

The IT & Cybersecurity Operations Assistant plays a key role in supporting the company’s technology and security operations. This role assists with device management, security compliance, procedures development, access monitoring, and first-line IT operational support. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced environment where accuracy and security are essential.

Key Responsibilities:

• Support the cybersecurity team in implementing, monitoring, and enforcing internal security policies and procedures.

• Assist with day-to-day device management, including laptops, peripherals, inventory tracking, and user access rights.

• Track, document, and report on compliance with IT security standards, acceptable-use policies, and operational guidelines.

• Coordinate laptop setup, maintenance schedules, replacements, and returns, ensuring proper documentation and asset lifecycle management.

• Maintain up-to-date records of software licenses, access permissions, and assigned devices.

• Provide first-line operational support for basic hardware issues, access requests, and troubleshooting needs.

• Collaborate with IT and cybersecurity teams on continuous improvement of processes, documentation, and internal controls.

• Assist with onboarding and offboarding tasks related to devices, accounts, and permissions.

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field (or equivalent practical experience).

• Experience in IT support, IT operations, or security operations is a plus.

• Experience in Cybersecurity Compliance or Governance is a plus.

• Solid understanding of cybersecurity principles, device management, and access control.

• Strong organizational skills with a high attention to detail.

• Ability to handle sensitive information responsibly and securely.

• Strong problem-solving abilities and willingness to learn new tools and technologies.

• Good communication skills and customer-service mindset.

About You
You enjoy working at the intersection of IT and security, ensuring that systems run smoothly and that devices and permissions are well controlled. You are structured, reliable, and eager to support both end users and technical teams by maintaining high operational standards.